Reservations Agents - London, United Kingdom - Hilton London Bankside

Hilton London Bankside

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reservations Agents:

Reservations - Hilton London Bankside:

Contract:

Full Time**
Salary:£23,420.80
:
Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels.

Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline.

The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline.

In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting.

With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.

Reservations Agent, Hilton London Bankside

The key purpose of your role is to maximise revenue opportunities in the areas of conference and events by driving sales leads and increasing conversion.

The role will also require to execute all aspects of the contract along with corresponding arrangements between the hotel and customer during the meeting or event.

Specific job-related duties:

To ensure that reservations are dealt with in an efficient and pleasant manner.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
To provide a hospitable service to the standard.
To be fully conversant with OnQ PM.
To input reservations in the system on a daily basis to keep a system uptodate without any backlog.
To communicate with reception at all times and assist where necessary.
To check all correspondence in connection with reservations and deal with accordingly.
To be fully aware of all types of bedrooms, all their facilities and locations.
To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires.
To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
To run the arrival check and ensure all traces and comments are uptodate
Validate all reservations to secure the transient revenue.
To run all appropriate reports connected with rooms as laid down in the Reservations SOP's and distributed to the relevant managers.
To work in accordance with the rooms strategy/top line actions.
To ensure that the hotel credit policy is adhered to.
To advise housekeeping of any special requirements requested, i.e. late booking, cots and VIP's.
To develop and maintain good working relationships with all departments in the hotel.
To attend all relevant training as and when required.
To show willingness to take on additional responsibilities when necessary.
To ensure that the company dress code is always adhered to.
To undertake special duties or work outside the normal daily/weekly routine but with in the overall scope of the position at the request of your Supervisor/Line Manager.

What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in.

You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you'll have the opportunity to explore the business with various career options.

In addition, on offer:

A fantastic place to work
28 days holiday
Automatic enrolment into a workplace pension scheme
Heavily discounted hotel stays and food & beverage discounts
Amazing high street and lifestyle savings for you and your family
Uniform
24/7 Employee Assistance Program for you and your family
A tailored development programme

What happens next:

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

What We Offer:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in.

You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keens develop you'll have the opportunity to explore the business with various career options.

We also o