Service Administrator - South Lancs Industrial Estate, United Kingdom - Executive Network Group

Executive Network Group
Executive Network Group
Verified Company
South Lancs Industrial Estate, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Administrator - Heavy Plant Construction Machinery

The role contributes to the success of the team by providing office support services and administrative activities for all team members.

Consistently delivering effective administrative, customer service and interpersonal skills, you will play a key role insupporting the team's objectives in line vision of the business whilst working within the Company's key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership


What's on offer:

- £24,000 - £27,942 per annum

  • Industry leading training and development program
  • Inclusive working environment
  • Small company culture, big company backing and investment
  • Strong global brand

What's involved in the role:


  • Administers all processes and procedures with regards to warranties, new and renewal of existing service agreements, this includes taking ownership for ongoing relevant customer correspondence
  • Enters new service agreements and renewals on to the system as well as spreadsheet maintenance to accurately record information
  • Assisting management with projects as and when required
  • Administers process for providing engineering employees with clothing and safety equipment
  • Prepare and administer credits
  • Inputs engineer time sheets and manual attendance forms to produce monthly information required for payroll
  • Maintains day to day invoicing and service work in progress
  • Monitor invoice queries, rework account and utilisation
  • Proactively contributes to departmental meetings and any other meetings as required, including set up of meeting / room, sending invites, refreshments etc
  • MMS key user responsible for installing, maintaining, problem solving and training of new staff also including existing user refresher training for all Southern depots
  • Create reports / dashboards as and when required for the management team
  • Group travel booking for Managers and Engineers including, but not limited to hotel rooms, hire cars / vans, flights, ferries, trains, parking etc
  • Carries out retrospective credits, pricing updates and purchase orders as required
  • Responds promptly to internal and external customers, knowing who to approach for additional support and assistance
  • General office duties

What you will need:


  • Able to demonstrate previous experience in a similar role and / or industry
  • Computer literate and able to demonstrate uses of MS Office and IT relevant to role
  • GCSE passes grades A-C in Mathematics and English or equivalent
  • Smart and well presented
  • Team player
  • Good communicator at all levels
  • Flexible approach to work
  • Ability to use own initiative
  • Attention to detail
  • Attends training as required

Hours:
Monday - Friday 8am-5pm
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