Customer Service Team Leader - Loughborough, United Kingdom - Express Recruitment
Description
Express Recruitment are currently recruiting for an established, thriving Leicestershire-based fashion company who are looking to add a Customer Service Team Leader to their ever-expanding team.
Our client is offering a fantastic basic salary of c£27,000. There are great career progression opportunities with this role and training will also be provided.Roles & Responsibilities
- Supervise a team of order fulfilment advisors
- Manage suppliers and ensure all orders are being processed with accuracy
- Handle any escalated complaints regarding deliveries and orders
- Motivate a team to achieve great success
- Be the first point of contact for all customers and suppliers
Skills & Experience
- Previous experience mentoring or training staff
- Prior experience in a call centre/customer focused environment
- Retail experience advantageous
- Excellent communication skills both verbally and written
- Profound knowledge of MS Office to include Excel and SAP essential
- Strong influencing and negotiation skills
About Express Recruitment
We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.
Vacancy Summary
Hours:
Monday - Friday (2:30pm-10:30pm)
Salary:
c£27,000 per annum D.O.E
Location:
Loughborough, Leicestershire
Job Type:
Permanent
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
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