Appointment Administrator - Gateshead, United Kingdom - Gateshead Health NHS Foundation Trust

Gateshead Health NHS Foundation Trust

Verified Company

Gateshead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, located in Bensham Hospital, Gateshead.

As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation Trust, supporting trust wide initiatives to ensure continued progression towards improving services to patients.

You will be responsible for utilising available outpatient capacity in a systematic way considering clinical priority length of waiting time to ensure patients appointments are allocated according to clinical need and equitable waiting times as directed by local and national guidance.

Excellent communication, interpersonal skills dealing with sensitive issues.
Excellent organisational and time management skills with ability to prioritise workloads
Excellent customer service and telephone skills
Ability to work effectively without direct supervision and as part of a team
A flexible approach to working arrangements. To be able meet service need developments with an ability to work up to 8.00pm on a rotational basis.
Experience of working in a busy, fast paced office environment.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are.

Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve.

Our armed forces network is one of our emerging networks.

To actively monitor available Outpatient appointments on an ongoing basis and provide information and data to OPD Team Leaders, Clinicians, Operational Lead and the Data and Information Department to reflect accurate waiting times
To utilise available Outpatient slots in a systematic way considering clinical priority and length of waiting time to ensure patients appointments are allocated according to clinic need and equitable waiting times
To manage own workload by prioritising tasks accordingly in order to meet waiting list targets and deadlines, ie, ensure appointments are booked in order of priority dependent upon need to meet service waits, adhoc waiting lists clinics to meet targets and routine waiting list targets