Case Handler - Liverpool, United Kingdom - Page Personnel Finance

Page Personnel Finance
Page Personnel Finance
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The case handler role consists of handling of customer case's and their data, logging and inputting this into the system along with personally dealing with personal needs and concerns.

Case handlers as a whole administrate the second stage of the business'sinternal process, dealing with a number of pre-filtered clients whilst collecting and organising existing data for the use of the company, whilst adhering to existing legislative guidance.


Client Details


The client is currently undergoing a period of exponential growth therefor employing large scale number of staff to enable this.

Our client is a specialist law firm offering a responsive legal service with a experienced team of solicitors and barristersdedicated to providing excellent client care.

The client supports individuals and corporations across the nation whatever their legal need and offering a premium service in the form of legal representation.


Description

Key responsibilities include:

  • Handling and dealing with company clients
  • Handling legislative cases
  • Recording and ordering data
  • Answering queries
  • Delivering information about the clients services
  • Dealing with outbound/inbound calls
  • Receiving customer feedback
  • Managing and handling incoming calls
  • Assessing customer needs and requirements
  • Verifying claims
  • Reporting to team manager

Profile

  • An excellent communicator, both written and spoken
  • Organised
  • Experienced with 1 year in customer service
  • Experienced within a legal background
  • Impartial and confidential
  • Proficient in handling multiple cases
  • Eager to learn and grow with the business
  • Able to adhere to a variety of corporate regulations and internal guidelines
  • Able to cooperatively or independently work
  • Able to work within a rota schedule
  • Able to problem solve

Job Offer

  • 37.5 hour working week
  • Commission based
  • Rota working week: 9am5pm/11am7pm
  • Full on boarding training
  • Potential bonus in earnings
  • Communal working environment
  • Newly refurbished office space
  • Internal progression
  • 22 day holidays + bank holidays
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