Patient Pathway Officer - Basildon, United Kingdom - Mid and South Essex NHS Foundation Trust

Mid and South Essex NHS Foundation Trust

Verified Company

Basildon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our CTC Physiology Department are seeking a Patient Pathway Officer to join their warm, friendly and supportive team to support the deliverary of an efficient and effective appointment scheduling service to the Cardiac Physiology team, keeping up-to-date and accurate computer recorded information on the status of patients.

You will support the Specialty Patient Pathway Co-ordinator, clinical teams, and other divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g.

6 week diagnostic wait time.

We are looking for excellent communicators, who are able to demonstrate and promote high levels of customer care and who ideally have experience in an appointments role, preferably in cardiology.

Your main duty as our Patient Pathway Officer is to be responsible for receiving test requests and allocating appointments for Cardiac Physiology led out-patient and inpatient diagnostic tests and clinic attendances and to courteously and efficiently receive telephone enquiries from patients and carers in relation to appointments ensuring that accurate records are maintained.

Your role will involve interpreting the clinical information from test requests according to protocol and taking responsibility for booking appropriate appointments, communicating rejection of inappropriate requests to the requesting Consultant according to published guidance and to monitor demand and wait times, identify potential breaches and escalate to Cardiac Physiology service leads and / or Specialty Patient Pathway Co-ordinator.

Experience in using the following hospital administration systems is preferred but training can be given

CVIS
EPR
Thames Ambulance Transport system
EMR

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be.

Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Are you a willing, friendly and cummunicative administrator, then we want to hear from you?

Please see the attached JD for further details of this exciting role.