Judicial Appointments Commission - London, United Kingdom - Ministry of Justice

Ministry of Justice

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Judicial Appointments Commission - Complaints and Freedom of Information Manager

£43,647 - £48,067

London:

About the JAC:

The JAC is responsible for designing, planning, and running recruitment campaigns to select judicial office holders up to and including High Court Judges.

We have a statutory duty to select solely on merit, while keeping our selection processes open to the widest range of applicants.

We launch a new campaign for judicial posts every one to two weeks.

These range from high volume campaigns for 'entry level' posts, attracting upward of 2,000 applicants, to small campaigns for senior roles, attracting a handful of highly qualified people.

Though located at Clive House, Petty France, London, SW1H 9AJ JAC staff are currently working in a hybrid way with some days in the office and some days working remotely.

It will be necessary for the successful postholder to work at the JAC location regularly to support business need.

We offer a range of benefits including an attractive annual leave allowance, flexible working, and choice of pension schemes. We actively encourage all staff to undertake learning and development as part of their personal objectives.

The Role:

We are looking for a Complaints and Freedom of Information Manager (SEO) to join the JAC Corporate Services team.

This is a key role in the organisation where you will combine excellent stakeholder engagement and customer service skills, with an analytical mind and outstanding organisational skills, to help the JAC continue delivering effective selection activity.

You will further use your analytical and communication skills to oversee the JAC's response to Freedom of Information Act (FoI) and Subject Access requests, handling data sensitively and appropriately in line with FoI legislation and ensuring that the organisation fulfils its obligations under the Act.

You will also be responsible to taking the lead in responding to any litigation impacting on the JAC, including claims for Judicial Review and Employment Tribunals.

Strong communication skills, both written and oral, with an ability to tailor the communications as appropriate to the audience.
Excellent organisational and project management skills with an ability to prioritise competing tasks and work to deadlines while maintaining high standards.
Strong analytical skills and the ability to analyse and assess a range of evidence sources.
An ability to work calmly and methodically under pressure
An interest in learning about legislation including the Freedom of Information Act and a willingness to undertake training as appropriate

Main responsibilities:

Act as lead point of contact for the Judicial Appointments and Conduct Ombudsman in respect of complaints. Manage the preparation of JAC responses and ensure effective stakeholder engagement.
Ensure opportunities for learning or development as a result of complaints are identified and raised with appropriate JAC operational and policy leads
Lead JAC responses to Freedom of Information Act and Subject Access requests, developing knowledge and expertise of legislation to ensure the organisation fulfils its obligations under the Act.
Advise senior leaders and JAC colleagues on the appropriate responses to FoI or Subject Access requests, including legislative requirements regarding response times or exemptions.

Recruitment process details:

Behaviours:

We'll assess you against these behaviours during the recruitment process:

Communicating and Influencing
Making Effective Decisions
Managing a Quality Service
Changing and Improving

In addition to these behaviours, your experience will be assessed during the recruitment process.

You should have experience in the following areas:

Excellent stakeholder engagement and communication skills
Excellent organisational skills
Strong analytical skills and the ability to analyse and assess a range of evidence sources.
An ability to work calmly and methodically under pressure
Experience of working in a complaint handling role
An awareness of Freedom of Information and Subject Access Legislation

Application process

You need to provide:

Your CV
A statement of suitability detailing the relevant skills and experience you have and how these make you suitable for the role (500 words max).
Written evidence of the 2 core behaviours for this role: Communicating and Influencing and Making Effective Decisions

Sift:

Applications will be sifted based on the CV, Statement of Suitability and the 2 behaviours Communicating and Influencing and Making Effective Decisions

Interview:

At interview you we will assess you against 4 behaviours: Communicating and Influencing, Making Effective Decisions, Managing a Quality Service.

Changing and Improving.

We will also assess you against two strengths and ask about your experience.

Applicants invited for interview will be required to undertake a brief wor