Credit Control Administrator - Belfast, United Kingdom - SSE

SSE

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role

Base Location:
Belfast

Salary:

From £22,700 depending on skills and experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern:
Permanent | Full Time | Flexible First options available

What is the Role?

This role is within our busy Credit Control team, where we focus on engaging with customers to recover payment, whilst adhering to industry specific legislation and regulatory frameworks, ensuring all customers are supported and vulnerable customers are protected.

Our core hours are 08:30 - 17:00 Monday to Thursday and 08:30 - 16:30 on a Friday, so there aren't any late nights, and we don't just offer an early finish on a Friday, there's no weekend work at all

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role.

You'll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

In this role you will:
- work flexibly to action incoming workflows and complete weekly reports; providing support to colleagues and other teams as required
- proactively contact customers to arrange meter exchange requests, issue appointment letters, take card payments over the phone and always provide a high level of internal and external customer service
- complete customer registrations and payment requests ensuring all policies are adhered to and procedures are followed compliantly and actioned within agreed SLAs and timeframes
- update and maintain customer accounts, providing account reconciliations when required
- update monthly KPIs to ensure individual and team targets are met

What do I need?
To be considered for this role, we would love you to have:

the ability to work accurately with attention to detail

- excellent communication and organisational skills
- strong negotiating and problem-solving skills
- excellent standard of IT, including working knowledge of Microsoft Excel
- flexibility and the ability to be a good team player

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision "
to be a leading energy company in a net zero world".

We're investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers.

We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading.

Energy Customer Solutions is made up of 2 external brands; we operate under the brands
SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.

Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we're a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What's in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more.

View our full benefits package on our careers site.

Next Steps

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

LI-AE1

LI-AIR

LI-Hybrid