Retirement Services Directorate - Preston, United Kingdom - Department for Work and Pensions

Department for Work and Pensions
Department for Work and Pensions
Verified Company
Preston, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £66,860 - £74,392
Job grade:


  • Grade 6
    Contract type:
  • Permanent
    Business area:
  • DWP
  • Service Excellence
  • Retirement Services
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Northwest England (Blackpool, Burnley, Preston)About the job

Job summary:

Retirement Services Directorate is looking to fill a key role in Operational Delivery.

We are looking for inspirational person who will help us deliver a key leadership role within Carers Allowance, Attendance Allowance and DLA65+.


Carers Allowance and Carers Credit has a Caseload of 1,1M Customer's with a workforce of circa 660 colleagues spread across sites in Preston (main hub), Burnley, Blackpool, Glasgow, Chester and Lisahally in Northern Ireland.


Attendance Allowance and DLA65+ has a Caseload of 2.2M customers with a team of 750 colleagues spread across numerous sites, Blackpool, Preston, Northern Ireland, Burnley and Lincoln, and soon will be welcoming and onboarding teams in Newcastle.


This is a key role in Retirement Services, we are looking for someone who has extensive operational delivery experience who will deliver key leadership and performance management across this diverse portfolio.


Job description:

Running a large Operational Delivery arm of the business serving some of our most vulnerable customers.

The ability to manage at pace in an ever fast changing environment, delivering operational service delivery outcomes whilst maintaining and driving performance, contributing to the wider service Modernisation agenda will be key requirements of the job role.


Active member of the Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible, and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.


Create and sustain effective relationships with senior stakeholders, including Directors, Director General, Permanent Secretary and Ministers and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships.


Be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast-paced environment and leading large commands of operational staff to deliver high levels of performance.


In your membership of Senior Leadership Teams, role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards and undertaking regular activity to build and sustain engagement.

Demonstrate strong and effective change management; and be accountable for the delivery and quality of activity in your area.

Through your behaviour and ways of working make DWP an inclusive place where people can be their best.

You will lead your teams through both cultural and operational changes.

You are confident in leading teams nationally and spending time in geographically spread locations on a regular basis.


Person specification:


Key Criteria

  • You have strong leadership experience, both personal and corporate, in operational delivery. You must demonstrate the ability to work in a rapidly changing environment and be experienced leading and motivating high performing teams.

(Lead criteria):


  • You take responsibility for delivering a timely, high quality and costeffective service with focus and energy, understanding business drivers and discussing these clearly with senior leaders.
  • You can set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Directorate and Departmental objectives ensuring everyone understands their roles and business priorities, adjusting delivery to meet your audience needs.
  • You are visible, accessible, an effective senior leader and you communicate confidently and provide clear direction and show genuine care for colleagues, understanding the sensitivities of individual's circumstances.
  • You can demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.
  • You have strong experience of working in partnership and collaboratively across teams at a senior level engaging and building trust with stakeholders to generate commitment to goals.
  • You will flex resources to manage fluctuations in business needs/customer requirements, while still achieving strategic objectives.
  • Recent operational experience of delivering complex Legacy Benefits desirable.

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Managing a Quality Service
  • Working Together
  • Seeing the Big Picture

Benefits:


  • A Civil Service pension with an average employer contribution of 27%
  • Learning and
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