Housekeeping Supervisor - London, United Kingdom - Marriott International, Inc

Marriott International, Inc
Marriott International, Inc
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Number


Job Category Housekeeping & Laundry


Location W London, 10 Wardour Street, London, London, United Kingdom VIEW ON MAP


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Non-Management

***Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected.

We believe luxury is the freedom to be yourself and explore desires:
whatever, whenever. Let go, let loose - that's half the fun.

This is a place to experience life. We're here to open doors and open minds. With us, there's always more.


WHAT YOU'LL DO

  • This role has responsibilities, which include but are not limited to;_
  • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Assist Housekeeping management in managing daily activities.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
  • Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift.
  • Complete required paperwork
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
  • Ability to push and pull a loaded housekeeping cart and other workrelated machinery over sloping and uneven surfaces.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above._

Rewards for work, benefits for your lifestyle
You'll be supported in and out of the workplace through:

  • Discounts on hotel rooms and food and beverage across the company
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs

What we're looking for

KEY ATTRIBUTES

  • Possess a good command of English
  • An excellent verbal manner
  • Good knowledge or experience of supervising people
  • Good organisation skills with an attention to detail
  • A team Player with flexible & positive attitude
  • Hardworking and consistent

DESIRABLE ATTRIBUTES

  • Previous experience as a Housekeeping Supervisor
  • Previous experience using ordering systems
  • Previous London Luxury Hotel experience
  • Be able to demonstrate experience in supervising big teams
  • Able to work in a fast paced environment & remain calm under pressure
  • Previous brand experience or knowledge
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra:
Detox.
Retox.
Repeat.

If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

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