Clinical Endoscopist Team Secretary, Band 3 - Gloucester, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust

Verified Company

Gloucester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Providing a comprehensive secretarial and administrative service to the Clinical Endoscopist team.

Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high quality service for patients and clinicians.
Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity
Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
Managing the pathway for patients referred in under the two week wait ensuring they are monitored to minimise/avoid breach
Supporting the achievement of Trust performance by ensuring administrative standards are met e.

typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.

Ensuring all clinic and endoscopy list cancellations/alterations are dealt with efficiently and in line with the Trusts 8 week annual/study leave policy.
Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition
Typing detailed medical reports when necessary
Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc.
Ensuring incoming post and results is sorted, any appropriate action taken and passed to the relevant team member on a daily basis
If appropriate to the role, booking followup appointments as requested by the clinical team, including negotiation of dates with the patient and creating correspondence
Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate Please see attached Job Description for more information.