Customer Support Specialist - London, United Kingdom - Provide

Provide

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£103.20 per day

6 month contract

Remote

Are you interested in creating the future of e-com shipping? Our client, a world wide known company in the shipping and tech industry, is looking for a Customer Support Specialist to provide support to external shippers and internal stakeholders.

You willdeal with complex customer queries and escalations.

If you are an experienced individual who has knowledge of working in close contact with customers and that can handle both inbound and outbound communication channels, continue reading as this is a great opportunity for you

Key Responsibilities:

Provide prompt, efficient, detailed and customeroriented support to Shippers using our client's services
Confidently manage Shippers and Shippers escalations, showing empathy, actively listening and resolving issues whilst tracking to key performance metrics.
Actively seek solutions to customer needs, problem solver oriented even when there is ambiguity in the processes

BASIC QUALIFICATIONS

Experience working in a customer support environment
Creative and analytical problem solver with a passion to provide excellent customer service
Fluent in English and 1 additional language between Italian or Spanish

PREFERRED QUALIFICATIONS