Pathway Coordinator, Ophthalmology - Leicester, United Kingdom - University Hospitals of Leicester NHS Trust

University Hospitals of Leicester NHS Trust
University Hospitals of Leicester NHS Trust
Verified Company
Leicester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

The Ophthalmology Team at the University Hospitals of Leicester NHS Trust is a busy and diverse working environment providing a high quality service to patients and medical staff.

You will be part of the admin team and you will need to have a flexible approach and a commitment to working as part of a team.


To perform well in this position, you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires.

Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients.


The successful applicant will be enthusiastic, confident, and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment.

You should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages.

This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.

  • To provide a full administration service within the Ophthalmology team of a designated service within the Clinic Management Group ensuring that the quality standards of the Trust are met.
  • To work within a team ensuring cover is provided at all times to maintain an essential service.
  • To provide support and guidance to patients, carers, relatives and others making contact with the service.
  • To ensure and deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT 18 weeks).
  • To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual/study leave impact on clinic utilisation is minimised, in a timely manner.
  • To ensure all clinics are fully utilised.
  • Adding patients to the appropriate waiting lists, both electronically and on paper in a accurate and timely.


We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.

We have our very own Children's Hospital and run one of the country's leading heart centres.


Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.


We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do


They are:

  • We focus on what matters most
  • We treat others how we would like to be treated
  • We are passionate and creative in our work
  • We do what we say we are going to do
  • We are one team and we are best when we work together


Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.


About the University Hospitals of Leicester NHS Trust: )

  • To receive referrals and waiting list referrals and make new and follow up appointments.
  • To receive waiting list slips and make sure they are added to the system within 24 hours.
  • To ensure full utilisation of clinic slots.
  • To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, and the UHL Patient Access and Data Management Policy.
  • The processing of any overseas visitors which will include receiving and checking ID documents; referring any oversees patient to the Overseas Patient Manager.
  • To check, record and update the E
  • Referrals and Choose and Book
  • To validate appointment details on the HISS system as defined by scheduling rules.
  • Liaise with clinicians regarding availability for clinics / theatres.
  • To monitor, maintain and report clinic cancellations, including notice time given and utilisation of clinic time available.
  • To ensure case notes are requested, retrieved and prepared in a timely manner for clinics and theatres and utilise Track-It system to update case note tracking.
  • To be responsible for the reception duties associated with outpatient clinics. This will include ensuring patient demographic details are correct, booking of follow up appointments on HISS and arranging investigations for patients, thus maintaining full and accurate patient records and manage all clinical coding on clinic out
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