Receptionist/front of House - Manchester, United Kingdom - Savills Management Resources

Savills Management Resources
Savills Management Resources
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Purpose of the Role

Key Responsibilities

  • Promotes high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
  • Provides support to line manager and building occupiers as required.
  • Ensures compliance with the Savills minimum standards, policies and procedures established for the portfolio properties and the firm.
  • Communicate with the occupiers of the property in a courteous manner and assist where able.
  • Acknowledges role as office "ambassador". Understands that Savills image is reflected through proper telephone and reception procedures and quality service.
  • Meet and greet visitors and occupiers of the building in a professional, courteous and efficient manner dealing with any concerns efficiently.
  • Receives calls and callers to the property, determines nature of business and directs callers to destination in a timely and professional manner.
  • Maintain the highest standard of building management and cleanliness within area of responsibility and in accordance with agreed specifications
  • Maintains role as primary contact for user relative to service requests. Communicates regularly with the BM and occupiers, providing necessary support and information to this primary user contact.
  • Liaise with the BM regarding building repairs/services and report as necessary to tenants
  • Assists the BM in developing a close working relationship with all contractors to ensure they fully understand the Savills culture and standards, ensuring a high quality service is delivered.
  • Control contractors working on site and manage the Permit to Work System as per Savills instructions.
  • Administration:, purchase orders, invoicing, organising onsite files, meter readings, tenancy changes and operational site data entry.
  • Ownership of administrative tasks given from the Building Management team.
Key Performance Measure

  • Compliance with Health & Safety legislation
  • High customer and tenant satisfaction
  • Set deadlines achieved
  • Good team player supporting all team members

Skills, Knowledge and Experience

  • Ability to work on own initiative
  • Good interpersonal skills, capable of communicating at all levels
  • Effective PC skills proficient in Microsoft Word and Excel
  • Interest in continuous improvement and development of new technologies
  • Methodical approach to duties
  • Knowledge of Health & Safety in the workplace.
  • Familiar with on site systems used for raising jobs, monitoring any maintenance/reactive site issues
Working Hours - 8am-5pm, Mon - Fri

Please see our Benefits Booklet for more information.

LI-DNS
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