Workshop Controller - Cambridge, United Kingdom - Marshall Motor Group

Marshall Motor Group

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Workshop Controller

Location:
Jaguar Land Rover Cambridge

Hours:
Full-time, Monday to Friday with Saturdays on a rota basis

Salary:
Competitive base salary with a generous OTE structure in place

Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme

Who we are

Marshall Motor Group is one of the UK's largest car dealer groups representing 23 of the world's most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers.

As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

The role

This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians.

Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis.

We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed.

Who you are

To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible).

You will also have intermediate IT skills, ideally with experience in administrating eVHC software.

In addition to your previous experience, we are seeking individual who display the following attributes:

Strong leadership skills with the ability to lead and motivate a team
A professional and calm approach with strong customer service skills
Strong problem solving skills, with the ability to foresee potential barriers

What you'll do

Lead, manage and motivate a team of qualified and apprentice technicians
Allocate work orders to technicians, and manage technician clocking on/off, and rostering
Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
Drive service profitability by ensuring maximum time save and upsell
Manage and update workshop technical solutions including eVHC and service booking database
Provide outstanding customer service to service customers both face to face and by phone
Assist and work closely with the Service Advisor team as required
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._

Job Types:
Full-time, Permanent

Schedule: