Customer Success Executive - Ipswich, United Kingdom - SmartestEnergy

SmartestEnergy

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why should I apply?

If you enjoy providing first class customer service to our customers, dealing with any customer queries/issues in a professional and timely manner.

You will also be responsible for ensuring that invoices are issued accurately and on time to assist in managing prompt payment to these customers.

How will I spend my time in this role?

Named point of contact for a portfolio of customers post SSD who deals with and takes responsibility for customers queries and any issues that may arise;
Validate and issue invoices in a timely manner ensuring all charging elements are included;
Ensure that missing and incorrect consumption data is identified and queried with the relevant agent and steps put in place to obtain the correct information within the necessary timeframes;
Action specified incoming and outgoing dataflows between External Agents (such as Meter Operators, Data Collectors, and Distribution companies);
Liaise with other parts of the business to support process improvement & UAT Testing.

What skills/experience do I need to be considered?

Demonstrable experience in customer service;
Good attention to detail and works well under pressure to achieve tough month end targets;
IT skills in MS Office, especially Excel, Outlook.

What else do we offer?

The opportunity to work from anywhere in the world for up to 30 days a year;
A genuine commitment to smarter working we recognise your work/life balance matters;
Paid time off to volunteer in your community;
Excellent benefits package including private medical insurance/dental cover and 10% noncontributory pension from month three;

Check out all our benefits here

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week.

Some occasional travel to our other offices may be required.

What happens next?
Once we receive your CV it will be reviewed by a human
- no bots here

If you need any support you can see who to contact in our Recruitment Team on the advert - any questions please just let us know
.

Get to know us better....
The future of energy is digitised, decarbonised and localised.

At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

Formed in 2001, we're an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia.

Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.

When you join our Team, you will have the opportunity to contribute and make an impact every single day.

Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate.

We view diversity as one of the key enablers that helps our business to grow.

Check out all our current open positions

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