Pensions Administrator - St Helens, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust

Mersey and West Lancashire Teaching Hospitals NHS Trust

Verified Company

St Helens, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We are urgently seeking a Pensions Administrator with excellent customer service skills to support our busy Pensions team.

Reporting to the Pensions Team Leader, your job is to accurately prepare and update the NHS Pension/ NEST records/payments via ESR and POL in accordance with the NHS Pension regulations, The Pension Regulator legislation, internal procedures and statutory obligations.

Training will be provided.

The Employment Services Department provides payroll, pensions, salary sacrifice and expenses services to the Trust and client organisations.

Attention to detail is essential as is providing excellent customer service, first time every time. You will have excellent communication skills both verbal and written.

A working knowledge of Microsoft software, particularly Excel together with the ability to build effective working relationships at all levels.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

CARE that is evidence based, high quality and compassionate
SAFETY that is of the highest standards
COMMUNICATION that is open, inclusive and respectful
SYSTEMS that are efficient, patient centred and reliable
PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

KEY DUTIES

Ensure that queries relating to external agencies are dealt with promptly, courteously and effectively.
Maintain confidentiality and security of information at all times.
Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
Ensure all documentation is filed in accordance with departmental procedures and that stored material is in good condition and readily retrievable to respond to queries and for audit purposes.
Participate in pension record processing ensuring timescales are met, the Trust's policies and procedures are followed and all information is accurate and uptodate.

Key outcomes will be to:

Complete pension record processing within the necessary timescales and in accordance with internal/external pension procedures.
To be fully conversant with the effective utilisation of the NHS Pensions Online system, including data entry, system navigation and report generation.
Validate all output from the monthly pension interface process to ensure all employees' records have been updated.
Process appropriate reports, schedules and documents and, if appropriate, print and distribute each payroll period.
Undertake presentations at Trust inductions providing basic NHS Pension information.
Interpretation of AfC / Trust terms and conditions of employment relating pensions.
Undertaking ongoing Data Cleanse activities in respect of NHS Pensions.

ADMINISTRATIVE RESPONSIBILITIES

Establish and maintain effective working relationships with other individuals of the Directorate, other officers of the Trust, colleagues from the NHS Executive, NHS Pensions and officers from other agencies to ensure the delivery of a professional service focused on achieving a high level of customer satisfaction.

Key outcomes will be to:

Effectively liaise with agencies and statutory bodies on all matters relating to the pension functions.
Effectively liaise with Finance colleagues on all matters relating to the workplace pension schemes.
Respond promptly and courteously to all correspondence and enquiries from individuals, statutory bodies and requests for information from NHS Pensions/NEST, or other appropriate organisations.
Participate effectively and promptly in the provision and analysis of accurate financial, statistical and management information.
Advise managers and staff on local and national regulations, completion of pension documentation and employee's pension membership.
Provide information, excluding financial advice to employees on all matters related to pension contributions and the NHS Pension Scheme, accurately, promptly and courteously.

TRAINING

Maintain own compliance with the Trusts mandatory and statutory training requirements.
Demonstrate activities in own area to new staff to support induction training.
Develop skills and competencies of self through training and development activities, ensuring that progr