Customer Services Officer - Worcester, United Kingdom - Heart of Worcestershire College

Heart of Worcestershire College

Verified Company

Worcester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KEY ROLES AND ACCOUNTABILITIES

Front of House & Customer Services_
Support College Open Events as required
Support Information Events and New Parent Evenings as required
To cover Receptions across the estate as required
Meet and Greet prospective students, members of the public and other visitors
To undertake training in the roles of First Aid and Fire Marshalling
To undertake training in the roles of Exam Invigilation
Admissions_
To assist in the creation, implementation and ongoing administration of a centrally coordinated admissions process, taking account of existing good practice and the needs of curriculum areas
To liaise with CRQ Leaders and Managers over interview dates, course enquiries and any items arising from the Admissions process and the early part of the Learner Journey
To maintain records on and produce reports from the Admissions database, or other software systems
To arrange interviews for curriculum teams
To undertake other clerical duties required to maintain a high quality Admissions process

Enrolment

Enrol students into the College throughout the year as required, to include taking fees, operating tills, checking forms and dealing with queries within the enrolment process
Support all enrolment events including Part Time, HE and Professional
Provide advice on fees and funding issues to prospective students
To establish eligibility for fee remission based on individual circumstance
To work in collaborat6ion with the College Finance teams to advise on instalment processes and invoices
Work with Admissions and Advice Centre Manager and Finance Teams to ensure that fees or other relevant payment is in place
Take payments throughout the academic year for student fees, trips, and any other necessary payments
To provide liaison and support between curriculum teams and MIS teams to ensure College has effective systems for collating all student enrolments and curriculum information
To provide curriculum teams with enrolment information and associated detail to ensure students are enrolled correctly and in a timely manner
To utilise the Enrolment database ensuring accurate recording of student enrolments, withdrawals and transfers
To check accuracy and completeness of individual student records
To update individual student personal details as advised by Curriculum and Support teams

Internal Customer Services

Support the internal post system including franking of outgoing mail as required
Follow cash banking processes and liaise with external agencies to ensure the prompt and accurate recording of monies taken in refectories, salons and through main cash tills
Support the training and ongoing development of Customer Services Apprentice posts as relevant to own work areas and job roles
Utilise all College systems to provide information and advice, including Pro Monitor and Unit E
Student Financial Support_
Deal with queries relating to the College's various bursary schemes and offer advice to students in financial hardship
Support the issuing of meal cards, bus passes and train passes through the Advice Centre
Check completed bursary forms and collate necessary evidence

GENERAL ACCOUNTABILITIES
To commit to the safeguarding and promotion of the welfare of children, young people and vulnerable adults

To participate in the College's Performance Management Scheme and attend such training events as are necessary to enable him/her to carry out the duties of the job description.

To continually improve teaching, learning and assessment through proactive CPD and sharing best practice.

To actively participate in the College's Quality System, including quality improvement strategies and initiatives.

To undertake such other duties as may be assigned commensurate with the grade and purpose of the post.

To take reasonable care for the health and safety of him/her and for others affected by his/her work.
To actively support College Safeguarding, Equality and Diversity policies.
To operate/conduct all HR tasks and functions within the principles of GDPR.

This Job Description is current at the date shown below and is a guide to the work you will be required to undertake.

In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.

August 2023

CONDITIONS OF SERVICE

All successful applicants will undergo the following checks:

Enhanced DBS
2 x References, one of which must be your current or most recent employer
Qualification validation check

SALARY
The salary range for this post is from £20,182 to £20,925 per annum. Your starting salary will be dependent upon your qualifications and experience.

Once you have successfully passed your probationary period, your salary will increase within the salary band on an annual incremental basis, until you reach the top of the salary scale.

HOURS OF WORK
The hours of work will be based on 37 hours