Technical Support Specialist - Maidenhead, United Kingdom - Royal Borough of Windsor and Maidenhead

Royal Borough of Windsor and Maidenhead

Verified Company

Maidenhead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job details

Job reference
REQ01473

Date posted
03/02/2023

Application closing date
26/02/2023

Location
Maidenhead

Salary
£34,012 - £37,715 per annum

Package
28 days annual leave plus bank holidays, birthday leave, flexible working and much more

Contractual hours
37

Basis
Full time

Job category/type

Job description
An exciting opportunity has arisen for an experienced and self-motivated individual to join our growing technical support service.

As a Technical Support Specialist you will work within an established team and will be required to:

Work to agreed SLAs on a range of IT systems related to customer queries, resolving complex technical support requests
Provide incident/problem investigation and resolution to deal with performance or other critical service issues
Implement software releases and upgrades, ensuring the successful deployment of IT services across the Council
Provide first/second line support, to include hardware maintenance
Work within the data security guidelines when dealing with sensitive information
High level troubleshooting skills
Strong verbal and written communication
Excellent customer service skills
Working within a SLA driven environment
Using ticketing systems
Good organisation and prioritisation skills
Excellent knowledge and understanding of Microsoft Office
Technical qualification / A'Level or equivalent
Hold a full, valid UK driving licence

This role is a mixture of remote working and attending the office for customer support, meetings, training and collaborative working.

There will be an occasional requirement to visit sites in across Windsor, Maidenhead and the wider borough. We will need you to be able to drive and provide your own vehicle.

Application closing date
:26th** February 2023*Interviews will be held on
:8th
March 2023, in our Maidenhead office

Salary:
£34,012.00-£37,715.00 per year