Housing Assistant - London, United Kingdom - Venn Group

Venn Group
Venn Group
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Interim
Housing Assistant - Immediately Required
Venn Group are seeking a Housing Assistant to join one of our housing clients, a medium-sized TMO.

The Housing Officer will carry out supporting housing & administrative duties for the Estate Office and provide housing support and assistance to the Estate Manager and the TMO Board Members.


Position:
Housing Assistant

Hours: 35 hours per week

Location:
Northwest London

Duration: 6 months

Responsibilities:


  • Record repairs requests from residents at the office using a computer based software
  • Deal with all contractors' enquiries, liaise with residents and update the repairs system to ensure adequate processing and completion of work orders.
  • Investigate and process housing enquires from residents, Local Authority and members of the public
  • Provide an effective secretarial and administrative service to the TMO Board maintaining all necessary administrative procedures.
  • Maintain records and filing systems for the TMO Board, ensuring that accuracy and confidentiality is maintained.
  • Compile agendas and papers for meetings of the TMO board and dispatch as directed.
  • Administer financial payments (petty cash) using computer systems or manual records.
  • Process resident refunds.
  • Record cheque numbers on computer system and send out cheques.

Requirements:


  • A minimum of 2 years' experience of providing an effective housing and administrative support service
  • A minimum of 2 years' experience using MS Office
  • Word, Excel and Outlook
  • English GCSE Grade C or above
  • Excellent communication and customer service skills
  • Ability to maintain records and filing systems for the office, ensuring that accuracy and confidentiality is maintained.
  • Ability to arrange meetings, compile agendas and prepare papers for meetings. Take minutes and maintain diaries (including some evening meetings)
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