Commercial Account Handler - Manchester, United Kingdom - Resolve Recruitment Services
Description
Resolve Recruitment are delighted to be working with one of the UK's most successful insurance broker networks.Due to continued growth, this dynamic and forward-thinking company are looking to speak with ambitious Broker Account Handler, while those from an insurance broking background will also be considered.
Benefits:
- 5 weeks holidays plus Bank Holidays.
- Company pension.
- Hybrid working after 3 months.
- Option to join company private medical policy.
- Up to £30k salary plus extensive benefits
- Provide a market leading broking service, focused on providing quality customer service and positive outcomes for their clients.
- To develop a strong working relationship with your brokers, our insurers and other service providers.
- To ensure that you understand the latest compliance requirements and upcoming changes, to trade in a compliant manner, whilst also ensuring compliant behaviour of your brokers and escalating to the compliance department where appropriate.
- To trade with insurers to obtain best possible terms for our end customers.
- Understand our brokers and end customer's needs and the challenges they face.
- To meet KPIs and objectives set out by Broking Manager.
- Take a proactive approach to problem solving.
- To take pride and ownership of your job.
- To add value to our customers at every interaction.
- To deal with problems constructively, looking to solve the root cause of daytoday issues faced, engaging with Broking Manager and other management where necessary.
- Support Broking Manager, undertaking tasks delegated where required.
- To support the business placement strategy laid out by Insurer Support and Head of Broking and Operations.
- Follow processes and procedures laid out by Head of Broking and Operations, as well as working with them to develop and improve.
- Adhere to the Broking Team Standards.
- To seek efficiencies across the business.
- Ensure you have the appropriate knowledge for your role and work with your Broking Manager to create a development plan. This will include compliance, product and market knowledges, broking systems, IT and soft skills.
- Understand the culture of being an Employee Owner, the personal stake in the company's performance and how to contribute to its success.
- Support other broking teams when required.
- To understand the roles of other team members in all teams of the business, understanding the impact you have on each other.
- Challenge current ways of working, brokers, insurers, and team leaders in a productive manner whilst maintain a working relationship.
- Being able to manage difficult conversations and expectations.
- Working for the company rather than as an individual.
- Adhering to Broking Team standards.
The individual should have several years' experience working in an insurance broking capacity.
Management experience is preferable but not essential, and if the individual has no prior experience they should be able to provide examples of situations where they have had to manage people.
A strong business sense is required to follow board & management objectives, and to be able to understand and empathise with the challenges faced by our Brokers in running their own business.
GCSE or equivalent education is required, with A Level, degree level education and CII qualifications being preferable but not essential.
Experience and use of MS Office is required, and prior experience of using Broking software and Insurer extranets is preferable but not essential.
Strong influence and negotiation skills will be required when dealing with insurers and Brokers.Outcomes
- Broker feedback
- Number of customer and client complaints
- Proactive phone call activity
- Broking Team Standards for both New and Existing business including timescales expected
- Improve Renewal retention
- Improve New Business conversion
- New Business
- Placement of policies with preferred markets
- Existing Business Replacement of policies with nonpreferred markets
- Compliant files monitored through File checks
- Monthly objectives
- Training and competency levels compliance, product and market knowledges, broking systems, IT
- Use of broking systems and consistency of processes undertaken
- Analysis of lost business and retargeting strategy
- Cross selling opportunities offered and taken up
- Resolving Accounts queries within 48 hours
Job Types:
Full-time, Permanent
Salary:
£25,000.00-£30,000.00 per year
Benefits:
- Company events
- Onsite parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Manchester,
Greater Manchester:
reliably commute or plan to relocate before starting work (required)
Application question(s):
- You will need to be a UK resident
Experience:
- insurance broking: 2 years (required)
Work Location:
Hybrid remote in Ma
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