Customer Relations Administrator - Stoke-on-Trent, United Kingdom - Davies Group

Davies Group
Davies Group
Verified Company
Stoke-on-Trent, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Are you looking for a job, or a career?
We think there's no organisation quite like Davies to support you to progress in your chosen career path.

We're proud of our development culture, and our continuing investment in a wide range of internal programmes and external qualifications.


What we're looking for:


Joining Davies as a Customer Relations Administrator means that you'll be ensuring our policyholders and clients receive exceptional service and a speedy resolution to their insurance claim queries.

We are looking for people with transferable skills, so previous experience isn't necessary.


It's a busy role, with a broad range of responsibilities, but the fundamentals include:

  • Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country;
  • Composing professional and informative letters and other written correspondence;
  • Efficiently handling client and policyholder queries, whilst following standard procedures;
  • Ensuring compliance with our contractual and regulatory requirements;
  • Recording full and accurate notes within our systems;
  • Contributing to a happy team working environment

The skills and qualities you'll need:

  • A professional and adaptable communication style
  • both written and verbal;
  • Efficient administrative skills;
  • Strong numeracy, literacy, and IT skills;
  • A proactive attitude, and an enthusiastic approach


There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience, it's transferable skills and qualities that we value here at Davies.

If you have what we're looking for, as set out above, and you're on board with the values as per our "Big IDEA", then we'll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.


What we offer:


You'll enjoy benefits such as above-statutory holidays, pension, life assurance, travel loans, access to training and professional qualifications, Corporate Social Responsibility events, Innovation Lab programmes, Employee Assistance Programme, and other wellbeing services such as Headspace app membership.

And much more

**Interested?
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