Assistant Service Delivery Manager - London, United Kingdom - Avencia Consulting
Description
The role
Key accountabilities
- Working with the Service Delivery Manager on improvements to service standards and procedures for the IT Department
- Collating and Monitoring Evidence of Service Delivery Levels
- Working with the IT team to identify and resolve issues affecting internal customers
- Assisting Service Delivery Manager with the administrative tasks
- Assisting Service Delivery Manager with the management and oversight of 3rd party suppliers
- Working with the Service Delivery Manager to identify opportunities for business process improvement throughout the company
- Working with the Project team and Service Delivery Manager to transition active projects to businessasusual states
Skills & experience
Desired Qualifications
Skills and Experience:
- 23 years demonstrable experience within an IT Service Management team
- Strong IT skills, including MS Office suite ,SharePoint, JIRA etc.
- Ability to manage multiple activities at once and prioritise tasks in an exciting, fastpaced environment
- Experience facilitating workshops and coordinating meetings, ensuring clear objectives and outcomes are understood by participants
- Experience formulating and assigning actions, taking notes, and providing summaries of workshop/meeting outcomes
- Experience tracking project plans, risks, issues and dependencies
- A positive, motivated attitude
- Excellent interpersonal skills and the ability to establish effective working relationships with various stakeholders
- Excellent verbal, written and presentation communication skills
- A curious and analytical mindset, with a willingness to learn and be proactive to take advantage of opportunities
- Strong organisational skills with excellent attention to detail
- The ability to work independently and use initiative to solve problems, while escalating issues appropriately
- Strong team working skills inspiring trust and acting as a catalyst for change and success
Advantageous but not essential
Skills and Experience:
- Working knowledge of the Insurance Industry
- ITIL Foundation Qualifications
- Stakeholder management experience, capability to manage expectations and elicit requirements through a range of methods (in person/virtual/survey)
- Experience of presenting updates and findings to Senior Management and other committees as required
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