Night Concierge - London, United Kingdom - PMR

PMR

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Our client is seeking a Night Concierge to join the team at a luxury residential development based in South East London.

Hours of work:

4 on 4 off (7pm-7am)

Main duties:

To provide a warm, courteous and prompt welcome on arrival for all visitors to the building.
To develop relationships and rapport between yourself and residents and managing agents.
To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceed.
Oversee the services provided including laundry service, chauffeur or other car service, private jet, theatre tickets, reservations, on site bookings.
A personalised and bespoke service should be offered for each individual resident and overtime an understanding of their various preferences and needs should be recorded and shared amongst the concierge team.
Attention to detail on all aspects of the job whether this relates to resident service or the maintenance and management of the building to the required immaculate level.
To ensure that accurate log is maintained for any visitors, deliveries and are announced and escorted to the apartments.
Be reliable, flexible, honest and a strong advocate for the development and the clients.
To ensure that all operating policies and procedures are adhered to at all times and to work cohesively with colleagues on different shifts by ensuring smooth handovers and effective communication.
To take responsibility of the concierge area as well as wider building and report any issues to the appropriate escalation point.

Personal Specification:

Very Smart and well presented.
Residential/High End Hospitality background preferred.
Reliable and good timekeeping.
Approachable and proactive, willingness to help.
Ability to create professional relationships externally and internally with guests, residents and colleagues.
Strong written and verbal communication skills in English.
Must be IT Literate.