Chrome Enterprise Customer Success Manager - London, United Kingdom - Career Moves Group

Career Moves Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Chrome Enterprise Customer Success Manager

Location:
London (Hybrid)

Length:
February 2023 for 11.5 months

Rate:
£35.58 p/h

Hours:9am - 6pm

Organize and manage the activities that lead to the outcomes of a project, what, who, when, and how.
Adjust leavers (e.g., schedule, staffing, features) to deliver results on time. Monitor and communicate progress, risks, and mitigations.
Align stakeholders on decisions and changing circumstances.
Proactively manage the dependencies and deliverables with other related projects/teams and functions.
Establish systems to identify improvements and in processes, products, or services on an ongoing basis, through measurement of performance, progress, and success metrics.
Work closely with partner teams to manage and communicate changes.

Challenge:

Independently manage existing and new crossfunctional programs through their full lifecycle to meet teamlevel objectives.
Balance the immediate needs of the project with the longerterm goals of the greater organization.

Influence:

Collaborate to identify stakeholders and manage their expectations across program lifecycles.
Listen effectively to stakeholders, communicate program goals, progress, and health to them in a manner tailored to their interests and concerns at all levels, and to drive understanding and inform decisions.

Expertise

Develop proficiency in planning, and leverage at least one of execution methodologies (e.g., Agile, Waterfall) to make teams most effective.
Possess proficiency in communications management and tailoring to different audiences and develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release Management, Cloud Computing).
Demonstrate technical understanding to the degree required and be comfortable working with engineers and with technology.

Minimum Qualifications:

3+ years experience managing customers in an assigned territory/ geography, book of business - Deep knowledge of Hardware, Software and SaaS technology and business models especially ChromeOS solutions.

- Experience working with Direct Sales, Channel Salesand Partner Ecosystems