Inbound Collections Agent - Runcorn, United Kingdom - DCBL

DCBL

Verified Company

Runcorn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Exciting new opportunities for
Inbound
Collections Agents to join an award winning, rapidly expanding organisation. If you have a background in accounts, customer service or admin, or are looking to start your career, we want to hear from you

DCBL is a highly successful client-focused business being one of the UK's market leaders in debt recovery.

Due to this rapid growth, we have several exciting telephone based,
Inbound
Collections Agent positions available.

The role of the
Inbound
Collections Agent is to maximise collections throughout the process of the Collections letter cycle.

Agents are the main point of inbound contact for customers who have received a Debt Recovery letter and are responsible for taking payments, setting up payment arrangements and answering customer telephone queries.

What's on Offer?

Salary £20,000, increasing to £22,000 after successful completion of probation
Target based bonus scheme (OTE of £25,000)
Flexible hours 08:00 16:00 or 09:00 17:00

Monday

Friday schedule
Early finish Fridays
30 days holiday (including Bank Holidays and Birthday off)
Employee Assistance Programme
Newly refurbished offices
Free Parking
Free tea and coffee facilities
Free breakfast on alternate Friday
Company social events
Full training provided.
Career development and progression opportunities
Rapidly expanding multifunctional operation

Key Responsibilities of the Inbound Collections Agent:

Handle calls and queries appropriately, in a polite and professional manner
Take payments over the telephone
Negotiate suitable payment arrangements with debtors
Answer debtor queries using Client systems
Update status of accounts accordingly via Client systems
Review debtor evidence in line with acceptable company standards
Adhere to client business parameters
Comply with company policies and regulatory requirements on every call

Skills Required:

Excellent listener and communicator
Strong customer service skills
Ability to affectively work in a team
Be selfmotivated and work well towards targets
Good PC Literacy skills, including a good working knowledge of Microsoft Office package
Good Negotiation skills
Previous experience in a fastpaced office/call centre environment desirable but not essential
Previous experience in debt recovery or payment management desirable but not essential as full training is provided