Lift Maintenance Insurance Administrator - Dartford, United Kingdom - Liftec

Liftec

Verified Company

Dartford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Lift Maintenance Insurance Administrator

Location:
Dartford

Salary:
£28,995.00 depending on experience

Job Type:
Full Time, Permanent

The company is a successful privately owned independent lift company providing maintenance and modernisation solutions to a variety of customers.

They are currently looking for a reliable Lift Maintenance Insurance Administrator to join their Service teamin Dartford.

The Role:

To provide administration support to the service department directly reporting the Dartford Service Branch Manager
Process all incoming insurance reports in a timely fashion and distribute associated customer correspondence
Contribute to processing quotes for the different Service Area Managers
Process and distribute all customer correspondence
Co-Ordinate site access for engineers, track order progress and process Insurance Reports in a timely fashion
Develop and maintain effective tracking and analysis of outstanding insurance reports required from the Service teams and their engineers
Professionally communicate with colleagues, engineers and customers when arranging site access and visits
Professionally answer and respond to in coming Service Department calls
Respond professionally and promptly to requests and instructions as given by Managers and Supervisors
Liaise with engineers in order to keep track of lift outstanding service reports

Teamwork:

Provide an additional staff resource for the office team when required
Liaise between Service Managers/Directors, Supervisors, Engineers, Administrators, and clients in a courteous manner providing a highquality service
Planning and organising
Plan, prioritise and coordinate the workflow of the insurance administration along with the output of quotations for clients in the respective Service Areas
Carry out administrative duties required for the job accurately including typing, dataentry, the database, filing, etc.
Maintain all appropriate files and other general information necessary to the functioning of the Insurance process in the Service Department
Undertake other work at the direction of the Chairman and Service Managers and perform other tasks necessary to achieve overall objectives of Liftec Lifts Ltd
Ensure Liftec Lifts Ltd is at the leading edge of customer service by maintaining excellent standards of customer care, displaying excellent manners, sensitivity, and discretion at all times
Display a smart, professional public image in person and over the telephone, recognising that the impression given by the Service Department will impact on the image of the whole company
Schedule insurance works with the Service Teams so that clients are inconvenienced as little as possible
Ensure that clients / residents are informed of scheduled work
Answer questions from colleagues and clients about service works and general departmental information

Essential requirements:

A good understanding of database systems and generating accurate and well written customer communications
Extensive previous work within customer service and office administration in the Lift Industry
A dependable selfstarter who is flexible and adaptable approach towards work to meet deadlines, with a good telephone manner

Benefits: