Senior Customer Service Executive - Slough, United Kingdom - Wheels, Inc.

Wheels, Inc.

Verified Company

Slough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together

Role Purpose Deliver a professional and engaging 'front of house' service to our customers and external contacts- Support the team manager to lead the rest of the team, provide advice and support to other team members and look for ways to improve the day to day operation for the team and your customers

Role Specifics Resolve all issues as far as possible and maintaining personal ownership for any which are passed to other teams for resolution- Provide timely and accurate information to our customers to minimise queries and complaints- Deliver client specific tasks and processes within agreed SLAs- Utilise all tools & systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk- Build rapport and confidence within our customer base- Look for better ways of doing things to improve efficiency and customer service- Be the senior person in the team for others to go for help, assist the team manager in running the team and be a role model for the behaviours we need

Required skills and Experience- Customer facing experience- Experience of working in a customer service team- Ability to deal calmly and professionally with customers on the telephone- Strong work ethic- Customer service focus, enjoy the challenge and pace and like to take a lead position in the team- Ability to show empathy and support to customers- Educated to A-level standard or equivalent- Excellent command of spoken English to enable telephone communication with customersWhy LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries.

LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years.

Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years' experience, LeasePlan's mission is to provide what's next in sustainable mobility so our customers can focus on what's next for them.

We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you'd like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report