Customer Service Advisor - London, United Kingdom - BPP University

BPP University

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Providing an excellent front-of-house customer service experience

This is a multifaceted role, incorporating Facilities and Customer Service responsibilities alongside Health & Safety, IT and general day-to-day duties.

This role presents an ideal opportunity for individuals who are passionate about providing outstandingprofessional support within the education sector, within a fast-paced environment.

Please note that working hours will cover the opening hours of the centre, some weekends, bank holidays cover is required.

What you'll be doing

Opening / closing the building and maintaining security levels (setting intruder alarm, building sweeps for people on site when closing etc)
Acting as first point of contact for facilities / building issues
Liaising with internal departments in support of administrative tasks
Managing the facilities Cloud FM portal (reviewing jobs raised and logging new reactive tasks)
Ensuring that all building equipment is maintained to required standards and records are kept
Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
Overseeing annual external H&S audits, covering general H&S and Fire Risk
Building and maintaining close relationships with contractors, students, and staff
Providing a first line response to classroom IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
Covering reception as part of a rota (includes weekends and evenings)
Distributing internal and external post
Providing support for internal and external BPP events
Managing refreshments and room bookings for internal and external events

Choose a better work-life balance

You'll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.

In addition, you'll work alongside other like-minded professionals who champion progress,while having opportunities to develop in an environment where creativity and innovation is rewarded.

On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there's a rewards package that includes retail discounts, GroupPersonal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.

Brilliantly, you can also study any of BPP's courses for free - be it a professional qualification or full degree.

What we're looking for

Demonstrable record of providing assistance within a facilities, property or retail environment
Ability to take ownership of issues and associated responsibility for completing a task
Well organised with attention to detail and selfdisciplined with ability to prioritise under pressure
Ability to work within in a team environment as well as independently
Great time management skills
Ability to build and maintain strong stakeholder relationships
Excellent communication skills, both verbal and written
Experience working with IT systems and able to troubleshoot basic IT issues
Competence in using standard IT programmes, e.g., Microsoft Word, Excel, and PowerPoint

**Please note that working hours will cover the opening hours of the centre, some weekends, bank holidays cover is required.