Lead Investigator - Sheffield, United Kingdom - Social Work England

Social Work England
Social Work England
Verified Company
Sheffield, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work.

Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles.

We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change and ultimately improve people's lives.


The Lead Investigator will lead and manage an investigations team which focusses on progressing fitness to practise concerns, including high-profile and complex cases.


What you will do

  • Proactively line manage a team of investigators to ensure robust, high quality investigations, in line with key performance indicators.
  • Manage high risk cases and/or cases of a serious nature in line with guidance and procedures and escalate issues where appropriate, to ensure public safety is always maintained.
  • Support and provide regular supervision to investigators in the planning, risk assessing and progressing of cases in line with guidance and procedures.
  • Conduct reviews of your teams Investigation Plans, Risk Assessments and other key products, ensuring they are of a consistent highquality.
  • Ensure that your team present highquality case investigation reports and evidential bundles to social workers and the Case Examiners which identify issues clearly and present recommendations based on sound rationale.
  • Develop training materials and delivery of induction and ongoing training for investigators with the support of the investigations manager.
  • To support the investigations manager and wider fitness to practise management team by being a champion of change, assisting with implementing change initiatives within the immediate and wider investigations teams through project work including reviews of standard operating procedures as required.
  • Work effectively with the External Legal Provider to ensure that cases instructed to them from your team are well managed in a timely manner, that they have all of the information required to conduct their investigation and that management and tracking systems are kept up to date.
  • Contribute to the overall management and response to complaints received regarding cases within your team.

Your skills, knowledge and experience

  • Experience of managing a team responsible for a high volume of casework and inspiring teams to attain goals and pursue high quality investigation work with strong levels of customer focus/service.
  • Ability to lead a team to meet productivity targets and achieve key performance indicators in an environment where accuracy, timeliness and customer service is paramount.
  • Ability to actively identify and resolve problems, including by providing sound instruction and advice to others.
  • Track record of serving as a role model and mentor.
  • Demonstration and encouragement of good team morale.
  • Ability to be a champion of continuous improvement, delivering training and assisting with implementing change within a team.
  • Excellent oral communication and customer service skills, with the ability to communicate professionally in challenging situations.
  • Excellent writing skills, with the ability to review all the available information to identify key issues, summarise in a clear concise manner and the ability to make riskbased recommendations based on evidence and sound judgement.
  • Experience of working independently under pressure in a busy, demanding, environment using prioritisation and organisational skills whilst managing competing deadlines.
  • Significant experience of managing complex and varied caseloads and meeting individual targets.
  • Experience of maintaining accurate records, case information and other records.
  • Experience of using analytical skills and exploring investigative options with an attention to detail.
  • Experience of multiagency working with a proven record of sharing sensitive information, managing risk and maintaining confidentiality with external stakeholders.
  • Ability to communicate sensitively and professionally with a range of audiences.
  • A proven role model for respectful, open and honest behaviour including a demonstrable commitment to equality and diversity in service delivery.

Details

  • Job type: Permanent
  • Salary: £39,358 rising to £41,486 after successful completion of a 6month probationary period.
  • Location: Sheffield/hybrid working
  • Benefits: Flexible working, contributory pension, life insurance and benefits portal
  • Interview dates: Week commencing 17 April 2023

Job Types:
Full-time, Permanent


Salary:
£39,358.00-£41,486.00 per year


Benefits:


  • Company pension
  • Flexitime
  • Life insurance
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday

Work Location:
Hybrid remote in Sheffield, S3 8JY

Reference ID: 10099

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