Customer Loyalty Advisor - Sheffield, United Kingdom - Daisy Communications

Daisy Communications

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new opportunity to support UK businesses on the horizon.

Job Description:

This role sits with one of Daisy Communications brands - XLN for Small Business

Location:
Sheffield - Office based

Salary:
£21,255 yearly with realistic commission of £1000 per month

Monday to Friday working between: 9:00 - 18: hours per week)

Key Responsibilities:

Performing outbound call activity
Establish a suitable resolution for both the customer and the business in a timely manner.
Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
Increase customer loyalty and reduce churn working in synergy with other departments.
Strong communications skills communicating in a clear and concise manner with detailed accuracy a priority.

Qualifications:

Be able to demonstrate an ability to work within a fast paced environment within a sales focussed industry.
Competent with all Microsoft packages.
Ability to understand, analyse and interpret data.
Take ownership of issues and follow through to conclusion.
Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
Can do attitude with a flexible approach to work.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple:
the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer