IT Servicedesk Officer - London, United Kingdom - Shelter, National Campaign for Homeless People Limited

Shelter, National Campaign for Homeless People Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

£29,012 pa (+ £5,023 pa London Weighting allowance if applicable) + excellent benefits:

Edinburgh, Sheffield or London preferred but other UK locations will be considered
hybrid working:

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Permanent
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Closing date: 19 July 2023 at 11.30pm

Do you have significant experience of providing 1st and 2nd line support across a large multisite organisation? Then join Shelter as an

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IT Service Desk Officer and you could soon be playing an important role within our IT Service Delivery team

About Shelter:

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, bestinclass individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly antiracist organisation.

About the team:

Our IT Service Delivery team works to ensure Shelter's IT software, systems and infrastructure remain available, flexible and secure. Within this team, the IT Service Desk provides a single point of contact for Shelter staff offering support, advice and technical escalation. It's here that we need your expertise.

About the role:

Very much a customerfacing role, we'll rely on you to provide IT support in a professional manner and take responsibility for resolving calls within agreed SLAs. Daytoday you'll receive and accurately log service desk calls, provide initial troubleshooting and aim to achieve a first call resolution where possible. As well as managing and resolving multiple 1st and 2nd line support incidents you'll also be expected to provide users with regular updates. In addition, all updates and closure details will need to be recorded using IT Service Management software and you'll also be required to carry out some basic systems administration tasks.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you:

How to apply:

Benefits:

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Vacancy ID:
Closing Date:
19Jul2023
Contact Person:
Recruitment
Contact Number:

- £29,012.02 per annum pro rata plus £5,023.71 London Weighting if applicable