Complaints Handler - Leeds, United Kingdom - Customer Management Resourcing (CMR)

Customer Management Resourcing (CMR)

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Handler

£24,000 per year plus annual bonus

Hybrid: 2 days in office to 3 days WFH

Location:
Leeds
This is a fantastic opportunity to work with one the fastest growing, award winning brands within Financial Services - rated as one of the 75 best companies to work for in Yorkshire

With one of the finest work cultures available, not only will they give you plenty of benefits throughout your career, but also the chance to challenge and develop yourself within their rewarding structure.

Key Requirements:

A strong awareness of FCA and regulations and requirements within the financial industry.
Understanding of vulnerable customers and ability to identify them.
Be multiskilled to manage customers across both the Own and Co Brand portfolios.
Knowledge of specialist areas including Section 75, Fraud, Collections Strategies, and standard service complaints.

Benefits:

Annual Bonus: all employees are eligible for a rewarding annual bonus scheme.
Pension: matching individual contributions up to a total of 14% of salary.
Fully refurbished office with onsite canteen and free parking.
Free Breakfast and Lunches when working in the office, special menus depending on occasion.
Holiday Allowance: receive 26 days of holiday which increases gradually over four years' service to 30 days.
Office Social Events: company wide charity socials, yoga and gym classes, sports days for the World Cup and Wimbledon, bakeoffs, and Christmas parties.
Medical Cover and Life Assurance.
Employee Assistance Programme.

If interested, please send your CV through and we'll be in touch by the end of today

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits: