Service Co-ordinator - Staffordshire, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Staffordshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Key Account Network:

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Business Area: Key Account Network:

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Place of Work: Staffordshire
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Contract Type: Permanent
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Hours: 40
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Context
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Service Co-ordinator
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Stoke-On-Trent
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Competitive salary with excellent benefits - please contact the recruitment team for this information although we don't advertise our salaries, you won't be disappointed
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Working as part of the Service Desk team on a Facilities Helpdesk, the team is the central point of contact for customers and operational colleagues in the raising, allocation and completion of jobs. Your role will be to take full ownership of each customer request and know how to quickly come up with the best solution.
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You must understand excellent service delivery and the importance of accuracy and customer focus.
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Working 40 hours per week Monday to Friday between the hours of 8am to 5pm. We are offering a competitive salary, 25 days holidays plus all bank holidays, Pension as well as retail discounted offers.
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Key Responsibilities
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Providing contract support to both customers and colleagues
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Engaging with suppliers to support the resolution of service failures as they arise and updating colleagues as required
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To ensure escalation of any pending issue to ISS Management within the SLA agreement:

Develop and maintain good working relationships with internal and external customers

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Collating and data inputting information into relevant reporting system (CAFM database's)
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Creating and maintaining business reports / records of activity / databases
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Researching company databases, live or archived reports
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Following up on requests for support
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Preparing documents to send to internal teams and/or external customers
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Professional and personal competencies/qualifications
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Experience in adhering to customer and business KPIs and SLAs
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Ensures the safety and wellbeing of themselves, their team and colleagues
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Demonstrate the ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand
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Experience of working in a fast-paced environment
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A high level of accuracy and attention to detail
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Good organisational skills and a proven ability to meet deadlines
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ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
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Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
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We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
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If you have any further queries regarding this role, please contact the Resourcing Team on
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Please click on the following link for more information on this role:***
ISS is proud to be a diverse and inclusive employer.
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ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
*****Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.