Customer Service Advisor/customer Support - Shepton Mallet, United Kingdom - Timbersource Limited

Description

Timbersource is a modern, innovative timber company in Somerset established 22 years ago with a proven track record of expert knowledge and customer care.

The company supplies premium hardwoods and quality softwoods to a broad range of trade customers and retail domestic consumers.

This is a fantastic opportunity for an enthusiastic and motivated
Customer Services Advisor to join a growing and profitable business.

This is a long-term, progressive, and rewarding career within Customer Services & Client Support with the chance to join a forward-thinking and ambitious organisation willing to invest, support and develop from within.

• 28 days holiday + 8 Bank Holidays
• Full induction and training, transparent progression, and the chance to join a strong, conscientious team.

• Hours

• Mon-Fri 8:00am to 17:00 with 1 hour break
• Office Working 5 days office based

Customer Service Advisor
Role Overview

You will have responsibility for new and existing customers, creating, and following up on quotes from a multitude of inbound Timber enquiries.

You will be required to build strong working relationships, operating collaboratively with internal team Managers and your Customer Service colleagues.

Customer Service Advisors are a prime and pivotal point of contact, liaising constantly with customers & internal teams to deliver an exemplary customer experience.

Customer Service Advisor

Responsibilities:

• Creating and following up on quotes
• Managing time to organise and prioritise enquiries and responses
• Taking ownership for professional and timely resolution of customer issues
• Being a prime and professional point of contact for customers
• Working collaboratively with sales team focused on growth and retention of customers
• Liaising and collaborating with technical teams, for progression of opportunities and resolving customer issues
• Looking after and consulting walkin retail customers
• Collecting feedback from Customers

Attributes

• Good communication skills, both written and over the phone
• An efficient, organised, and selfmotivated mindset
• Ideally 12 months experience within customer service/support
• Good general IT skills with programmes like Outlook and Excel

Customer Service Advisor
Salary & Application

Salary based upon experience with performance-based increases throughout your employment, full training, pension, 28 days holiday.


Job Types:
Full-time, Permanent


Job Types:
Full-time, Permanent


Salary:
£8.30-£10.25 per hour


Benefits:

• Company pension
• Onsite parking

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Shepton Mallet: reliably commute or plan to relocate before starting work (required)

Work Location:
One location