Customer Contact Advisor - Fleetwood, United Kingdom - NHS Business Services Authority

NHS Business Services Authority
NHS Business Services Authority
Verified Company
Fleetwood, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job purpose:

The Contact Centre handles customer enquiries across a variety of media methods with advisors supported to become multi skilled and able to handle multiple workstreams.

The post holder will work as part of a team to provide excellent inbound customer service to customers.

As this is intended as a progression role, the post holder will be supported to gain and manage a diverse portfolio of workstreams that will increase in line with the band 2 to band 3 progression programme, which will be flexible to suit the needs of the business and the competence and experience of the advisor In this role, you are required to:
Answer customer enquiries using a variety of media methods promptly within performance agreements.

Contribute to building team spirit and aiding others to succeed Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.

Using our internal online Knowledge Base to provide consistency of response. Managing own workload to perform to agreed standards within allocated time scales. Work flexibly on shifts from 8am-6pm Monday to Friday (37.5hrs per week), and one Saturday in 5 on average. Treating people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA.


Ensuring compliance with equality legislation and displaying active commitment to the need to ensure equality of opportunity and the benefits of Diversity.

More jobs from NHS Business Services Authority
See all jobs of NHS Business Services Authority