Receptionist - Aberdeen, United Kingdom - Millennium and Copthorne Hotels

Millennium and Copthorne Hotels

Verified Company

Aberdeen, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Copthorne Hotel Aberdeen is seeking an experienced
Receptionist to provide a warm welcome, helpful and efficient service to guests
- _Are you an experienced Hotel Receptionist?_
- _Are you an excellent service provider?_
- _Are you looking for an exciting new challenge?_

If so, this could be an ideal opportunity for you_

As Receptionist your key responsibilities include:

Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
Being knowledgeable to promote the hotel and its facilities to guests, while dealing with guest queries/complaints promptly, referring to the Duty Manager, where appropriate
Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard
Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes
Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue
Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively
To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.

What we are looking for:

Previous experience in a quality hotel
Excellent communications skills
The ability to work well under pressure with a positive, 'can do' attitude
Excellent customer service skills
Experience of using a Front Office Management system, e.g., Opera
Ability to work on a rota basis, including weekend work. Typical shifts are 07:0015:30 or 15:0023:30, as the business requires

About the Hotel

The Copthorne Hotel Aberdeen, is a beautifully maintained historic building situated in the heart of Aberdeen's West End and provides convenient access to surrounding areas.

The hotel offers 87 bedrooms, all with modern amenities.

The West End Bistro & Bar offers a warm and friendly atmosphere with something for everyone from our delicious menu, lighter meals are available in the bar area.

Our Crystal Function Suite, with private bar is ideal for conferences, exhibitions, private events and weddings.

About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.

In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Cash Health Plan cover option
Career development pathways and regular salary reviews
Employee Discounted Accommodation and F&B discounts worldwide
Life Assurance, where applicable
Apprenticeship/Placement/Training opportunities
Meals Provided on Duty
Social Events, Wellbeing and Team Activities
Uniform
Length of Service related holiday scheme
Recommend a Friend Scheme, where eligible

and many more

We are an equal opportunities employer.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

To apply
Please forward your CV outlining your suitability for this role.

Work Location:
In person