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Supporter Care Assistant - Glasgow, United Kingdom - Maggie's

Maggie's

Verified Company

Glasgow, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location of appointment

The Gatehouse, 10 Dumbarton Road, Glasgow G11 6PA

Tuesday 22 August 2023

Contract type

Permanent

Salary range

£25,375 - £28,635 DOE

We have a fanstastic opportunity for a Supporter Care Assistant to join our team in Glasgow.

This fast-paced varied role provides our donors and fundraisers with excellent, sector-leading supporter care, which builds supporter loyalty and contributes to the delivery of high-quality, innovative communications in order to maximise their lifetime value.

Responsibilities:

Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and thirdparty suppliers.
Ensure accurate banking and recording of all donations to Maggie's. This includes processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors and mailing preference applied to donors records on our database.
Welcome change and suggest improvements to processes to be more efficient, cost and time effective. You will document changes and add new processes to the team Process Library.

You must have a close attention to detail, strong IT skills and be comfortable using Microsoft Office (especially Excel) and our in-house database (Charity CRM, formally ThankQ).

Benefits we offer

In addition to a highly rewarding career, we offer a range of staff benefits, including: