Zendesk Administrator - London, United Kingdom - Trustpilot

Trustpilot

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us.

Do you want to join us?:

The Operations Specialist will be the go-to resource for any end user support of Zendesk-related matters, both internally and for our outsourcing partners.

They will monitor how effectively Zendesk is utilized, intervening at an early stage when automations and general practices produce undesired outcomes - both from a Customer Experience and internal performance perspective.

They will closely assist the Operational Managers with developing and enhancing existing CI tools and systems, as well as identifying and qualifying any need for new additions.

As an expert in the collection and structuring of CI data, the Ops Specialist will also offer valuable contributions to the Workforce, Planning and Analytics function with CI.

In your role, you will:

User support, maintenance and development of Zendesk

Provide technical support when a Zendesk flow is working outside of it's expected parameters
Manage and implement macros as and when required by other CI pillars
Keeping up to date with new features and releases & how they can be implemented to benefit CI
Support is feature developments
Document and implement changes

Other operational support, maintenance and development

Support and development of the usage of other tools used within the CI space,
Where applicable, gather data and assist with reporting via Zendesk or other tools
Creating and maintaining system/tool change log's
On

- and offboarding, general IT issues related to tools & systems

Support and maintain 3rd party tools

We are looking for people with:

Extensive experience in working with Zendesk as a support agent
Experience in process design or implementation is ideal
Analytical and problem solving skills
Proven communications skills
Ability to work autonomously
A customer centric mindset

We are:

We are a small Operations team within a much larger Content Integrity department. Our team is predominantly based in London with some colleagues in Lithuania.

No problem is big or small in our team. We like to roll our sleeves up collectively and work together on projects.

LI-JN1

About Trustpilot:

At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration.

For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

We work hard every day, but we also take the time to catch up with colleagues over a game of table tennis, a cup of coffee or maybe grab some food after work.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our _Privacy Policy._