Contract Processing Agent - Shoreham by Sea, United Kingdom - Clearline Recruitment

Clearline Recruitment
Clearline Recruitment
Verified Company
Shoreham by Sea, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Full Time

  • Shoreham-BySea, West Sussex
  • Posted on 20th July 2023
- £ £ per annum GBP / Year


They are seeking somebody with great communicative skills, both written and verbal, a proven multitasker and somebody with strong technical background.

This is a fantastic opportunity to contribute to a successful and growing business, whilst furthering your own professional development.


Responsibilities

  • Ensure continual observation of new pending cease cases hold verifying customer instruction to depart from the company
  • In the instance that customer instruction is not provided in writing ensure assets are protected and the customer is informed
  • Ensure early termination fees are calculated correctly in line with ongoing contracts across all product areas
  • Ensure all cease requests are raised with the required level of detail into the Operational and Finance teams
  • Ensure all billing items are finalised and closed off
  • Update daily, weekly, and monthly tracking data for analysis and continued monitoring
  • Alert management lines to any common themes that are impacting customers offboarding or hold commercial impact to the company

Skills

  • Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail
  • Ability to multitask and deal with tasks at various steps within a process
  • Good time management and organisational skills
  • Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of ceasing technologies
  • Proven track record of working independently and showing persistence, while fostering good working relationships across teams
  • Ability to problem solve and think on your feet
  • Excellent attention to detail
  • Proven capabilities of seeking out solutions

KPIs
- % Full Early Termination Fee pay backs

  • Monthly pending cease handling run rate

Job Title:
Contract Processing Agent

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Location:Shoreham-by-Sea

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Salary:£23,000 - £25,000 per annum

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Full Time
*****For more information, please contact Joe Walker at Clearline Recruitment.
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