Gynaecology Cancer Support Worker, Band 4 - Gloucester, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent position, 28 hours a week

The post holder will be an integral part of the gynaecology and wider cancer multi-disciplinary team.

You will need to provide general information about cancer services, and also provide emotional and practical support to enable people to navigate the health and social care system.

The post holder will also help people to make choices that are best for their gynaecological cancer and their life.

You will specifically lead in the delivery of a Holistic Needs Assessment which aims to identify and address patient's concerns following a cancer diagnosis, and formulating individual Care Plans to best suit patient needs and preferences.

The role involves working across both sites in Cheltenham and Gloucester, 28 hours per week, spread over 4-5 days. The patient contact will be mostly via the telephone with some face-to face meetings. Training and support will be provided.

Working hours spread out over 4-5 days Monday to Friday

To provide general information and support about cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.

A key aspect of the role involves daily and direct (e.g., face to face, virtual and telephone) communication with patients, relatives, carers and other health and social care professionals.

The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.

To meet the challenge of supporting patients living with the consequences of a cancer diagnosis. Encompassing patients receiving curative and palliative treatments and supportive care.

Establish a process of Holistic Needs Assessment. Undertaking patient assessments and formulating individual Care Plans to best suit patient needs and preferences.

To be responsible for accessing written resources to provide information for patients and carers.

To be actively involved in service development plans such as Prehab etc.

Gloucestershire Hospitals is one of the largest hospital trusts in England serving a diverse population of almost 620,000 people.

We provide acute hospital services from two large district general hospitals, Cheltenham General Hospital (CGH) and Gloucestershire Royal Hospital (GRH).

Maternity Services are also provided at Stroud Maternity Hospital.

We are committed to diversity, inclusion and equality of opportunity for everyone, valuing and celebrating differences and encouraging a workplace and culture where all can thrive.

We endeavour to ensure each and every person working in our organisation feel respected and valued

Knowledge and Skills

Good General Education with GCSE English and Mathematics (Grades A-C or equivalent)

Competence in the use of all Microsoft products

Relevant Health or Social Care experience at AFC Band 3 or equivalent

Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and Internet

Understanding of person-centred support

Experience of multi-professional working

Evidence of good communication skills

Understanding of the health and social care environment

Able to use own initiative and work without supervision

Able to prioritise work and work of others

Possess excellent communication skills

Effective organization skills

Ability to communicate both verbally and non-verbally on a daily basis with people at all levels

Good observation skills

Practical problem-solving skills

Ability to work within a team

Ability to retrieve information from a wide range of sources and in different formats

Key Result areas:

The duties and responsibilities listed below should be undertaken in accordance with levels of competence. In addition, all staff are expected to act in accordance with the values and behaviours of the Trust.

Under the guidance and supervision of a registered practitioner:

To provide general information and support about cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.

A key aspect of the role involves daily and direct (e.g., face to face, virtual and telephone) communication with patients, relatives, carers and other health and social care professionals.

The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.

To utilise verbal and non-verbal communication skills to effectively communicate with patients, their families and carers. This will include patients/carers who may or may not have barriers to communication through cognitive or physical impairment e.g. hearing or visual impairment, confusion and depression.

To meet the challenge of supporting patients living with the consequences of a cancer diagnosis. Encompassing patie