Failsafe Officer - London, United Kingdom - Imperial College Healthcare NHS Trust

Imperial College Healthcare NHS Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

3 Full Time Positions Are available

We currently have a Permanent vacancy for a band 4 supervisor for our ophthalmology failsafe team

You will be responsible for ensuring the provision of an efficient, focused Ophthalmology outpatient service.

Supporting the achievement of the service and to organise and plan the work of failsafe officers that underpin the Ophthalmology pathways.

You will also need:

To be able to work on your own initiative and without direct supervision.
Ability and resilience to manage a demanding failsafe service
To have an ability to work effectively and lead a team
To have prioritising and organisational skills
Be flexible to the needs of the service
To be able to recognise and meet deadlines
Have the ability to learn new skills and processes quickly
Be able to work with discretion, sensitivity and maintain confidentiality
The successful post holder will be used to working within a customer service environment be proactive and able to take initiative to solve problems.
Be flexible and able to work across site at our charing cross clinic location as required.
To assist the business support Manager in the operational running of the Failsafe service and deputise for the Manager in their absence
To supervise and lead the failsafe team, supporting with training and devlopment needs and any HR issues.
Ensure all patients requiring referral are referred that day and ensure all referred patients are tracked (as per national guidance and Policy) confirming the referral has been acknowledged and received, first appointment date, attendance and treatment information, and notification of discharge/followup provided
Produce Reports where needed, and provide regular updates on KI's for the department.

Be proactive in the resolution and investigation of feedback and complaints

Maintain an overview of entire patient pathway and ensure safe systems. Review and audit these systems and undertake failsafe activities to ensure patients are in correct status
Work with the business support manager on improvement projects and any changes required to documented Failsafe Procedures
Ensure data quality checks and performance validations are undertaken
Regularly review national guidelines and best practice relating to failsafe and take this into account when fulfilling the role

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.

Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

AIM OF THE ROLE:

To supervise the people, performance and processes of the outpatient department at Western Eye

Hospital.

Organises the allocation of work within the team on a daily and weekly basis.

Key Result Areas

Effective supervision and support of all activities within the outpatient offices. This includes the

day-to-day supervision of the failsafe team to ensure a comprehensive and efficient Trustwide

booking service for patients referred to ophthalmology.

To train the failsafe teams to ensure appropriate knowledge, bookings and clinic

management.

To provide the best possible customer service to external and internal customers.
To ensure that requests for outpatient appointments are processed and appointments booked

in line with the Trust Access Policy. This requires both timely and accurate input of data onto

the main Trust Patient Administration System and any other systems, data bases or logs as

required.