Technical Support Specialist - Coventry, United Kingdom - Page Group
Description
Client Details
One of the world's leading engineering companies which helps customers to use electrical power effectively and to increase industrial productivity in a sustainable way; provides value-added solutions in robotics, machine and factory automation and has around20 locations in UK.
Description
- Maintain a KPI of 95% calls answered on the Technical Support Hotline phone number, per working day
- Inspect & process products returned for warranty issues
- Present training courses in house to customers on technical product features
- Use Salesforce customer database to identify sales leads to external engineers
- Use Salesforce customer database to send out quotations over £2000 net value
- Maintain the archive library of the company and incorporated business catalogues
- Send technical catalogues out to customers on request via LV Connect workflow
- Keep up to date with product knowledge by means of elearning, Factory training and industry portals such as Voltimum
Profile
Essential
- HNC/ONC/Btec Level 3 Electrical engineering
- Use of Microsoft office package ( Word, Excel etc)
- Good telephone manner
Desirable
- Knowledge of BS7671 requirements for Building Services sector
- Experience within electrical Switchgear wholesale market or similar
Job Offer
Great salary
Career progression
Stability
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