Senior Programme Officer - London, United Kingdom - King's College London

King's College London
King's College London
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job description


The Faculty of Social Science and Public Policy are looking for two Senior Programme Officers (PG) to join our close-knit Professional Services team, working at one of the most prestigious universities in the UK.

One position will be based at the Politics and Economics School Office and the other will be based at the Education, Commucation & Society School Office.

Applicants may specify a preference for either School in their personal statement.


The role offers an exciting opportunity to anyone who is interested in providing high quality comprehensive support and is ideal for someone looking to step up from a programme officer role.


Benefits:

Both posts will be offered on full-time, indefinite contracts.

Key responsibilities

  • Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly
  • Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements
  • Coordinate the management of day to day student enquiries with the Programme Officers and with support from the Programme manager to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required
  • Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager.
  • Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed
  • Work flexibly as part of a team, supporting others in times of high volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required
  • Work with the wider university community to ensure uptodate and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both daytoday functions and higherlevel processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues
  • Engage with and triage students' pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks
  • Receive, investigate and resolve lowlevel complaints and address service setbacks, exercising judgement and escalating to line manager where required
  • Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
  • Carry out other reasonable responsibilities commensurate with the grading of the post as required
  • The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._
Skills, knowledge, and experience

Essential criteria


  • Educated to degree level or equivalent qualification or administrative experience
  • Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences.
  • Data driven decision making approach, utilising appropriate information as required
  • Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy.
  • Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner.
  • Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner.
  • Experience of managing and delivering a portfolio of taught provision, with a proactive, development focused and transparent approach.
  • Have a methodical but flexible approach to work, maintaining a high level of accuracy.
  • Ability to work under pressure to complete a range of competing priorities, and requesting and utilising support as and when required.
  • Commitment to equality and diversity in the workplace.
Desirable criteria


  • Experience of using virtual learning environments
The selection process will include a panel interview and an assessment.
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