Customer Account Executive - Cardiff, United Kingdom - Hague Group

Hague Group
Hague Group
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About us


For over 40 years Hague Group have worked with businesses across the globe to find the right print solution for their organisation.


We are looking for an individual who is passionate about delivering an exceptional customer service, to effectively develop and maintain the Company's new and existing relationships with a client or group of clients.


Key Responsibilities:


  • To build and maintain strong, long lasting client relationships.
  • To serve as the lead point of contact for all customer account management matters.
  • To ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • To develop and maintain a good understanding of the products and services that the Company offers and be able to advise others about them.
  • To generate new / additional business with existing clients, including upselling and cross selling.
  • To work to and consistently achieve sales / revenue targets as determined by the business.
  • Monitor your own progress.
  • With support from your line manager as required, to forecast and track account metrics e.g. quarterly sales results and annual forecasts. To prepare reports on account status.
  • To track orders through from production to completion, liaising with suppliers to ensure jobs are completed to the deadline date.
  • To monitor orders for your assigned customers and notify them of updates or changes on a timely and regular basis.
  • To ensure that all required client and sales data is accurately inputted into the Company system(s).
  • To help deal with any client/supplier issues, ensuring that any are dealt with in a swift and efficient manner. Ensure that required procedures followed.
  • To identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • To maintain professional and technical knowledge by, for example, participating in educational webinars / workshops, undertaking research, reviewing professional publications.
  • To follow up all outbound marketing campaigns as directed.
  • To undertake accurate and timely sales administration activities.
  • To undertake any other tasks as deemed reasonable for the role including, as required: pulling together sample packs; carrying out stock checks; creating quotes on exact repeat orders.
  • To ensure that you understand and comply with all company policies and procedures in relation to health and safety at work.
  • To establish and develop collaborative relationships within and across the Company.

We are successful, friendly, motivated, and hard working.

Our benefits include:


  • Generous annual leave: 27 days of holiday each year plus bank holidays


  • Early Finish Friday

  • You finish at 1.30pm (Monday Thursday 8:30am to 5:00pm.)
  • Fruit Bowl, with Pizza & Pie days.
  • Commission and bonuses
  • Life assurance
  • Pension
  • Employee assistance / counselling helpline
  • Free and secure onsite parking

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£25,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Cardiff, CF23 8RW: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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