Service Desk Technician - Manchester, United Kingdom - Context Recruitment Limited

Context Recruitment Limited

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Desk Technician

An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based just outside of Manchester.

Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this well-establishedMSP has expanded rapidly through organic growth, and is in need of several further ambitious IT support analysts to provide technical support to their mid-market / enterprise scale customers.

You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading products and services, underpinned by excellent customer service.

The business has a strong ethos of upskilling and hiring from within,working closely with you to plan and support your career progression within the organisation right from the outset.

Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.

Role Responsibilities (condensed):

Offer a high level of technical IT support to a variety of clients
Ensure incidents are resolved in line with SLAs
Escalate any unresolved issues to 3rd Line support
Ensure internal documentation is developed and maintained
Learning and development; staying uptodate and expanding your technical knowledge

Required experience, skills and knowledge

Experience in a 1st line technical IT support role, supporting Microsoft Windows based OS and systems.
General user account management; Active Directory, Office 365 etc.
Server, virtualisation and storage solutions

Cisco Networking

Switches / routers / firewalls
VoIP telephony solutions
The business provide and support many other technologies these are the core requirements (full Job Description available)

Would expect knowledge and experience in
some areas listed above.

Remuneration:

Salary of up to £26,000.

Excellent employment benefits package and supported learning, development and career progression.