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Community Engagement Officer - Bicester, United Kingdom - NATIONAL ENERGY FOUNDATION

NATIONAL ENERGY FOUNDATION

Verified Company

Bicester, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:
Community Engagement Officer

Reporting to:
Head of Whole Home Retrofit

Base:
Milton Keynes / home based hybrid with significant time spent in Bicester area, Oxfordshire

Job Type:

Fixed Term 12 months (with possibility of up to 12 months extension) (some evening and weekend work will be required on occasion).

**
Salary: £26,000 - £28,000 FTE

The National Energy Foundation

The National Energy Foundation is an independent charity based in Milton Keynes, which has been at the forefront of improving the use of energy in buildings since 1988.

We aim to give people, organisations and government the knowledge, support and inspiration they need to understand, manage and reduce the use of energy in buildings.

Role Summary

The Community Engagement Officer will be central to the success of a partnership project which seeks to revolutionise how 'able to pay' homeowners heat and power their homes in the future.

The overriding aim of the project is to facilitate the large-scale transition from homes heated by gas fired boilers over to renewable energy through the installation of heat pumps supported by Government funding.

This key role will be responsible for engaging potential customers; winning their trust and confidence; encouraging them to adopt more sustainable methods of using home energy; supporting customers from onboarding throughout the project life ultimately culminating in retrofit installations.

A significant proportion of the role will take place in the field based in a pre-selected community of over 550 homes near Bicester.

The Community Engagement Officer will be pivotal to the success of the project and as such will need to take an active role in coordinating the delivery of various project activities.

Necessary training will be provided although you will be fully supported by Technical and other specialists. This role is primarily a people focused role.

Key Responsibilities

Contribute to the development of a community engagement plan (a planned schedule of tasks and activities) and take responsibility for its implementation through community engagement events and home visits across the neighbourhood area (some evening and weekend work will be required on occasion).
Through promotional activity, recruit customers to join the project, manage cases and relationships during the project life taking personal responsibility for successfully achieving the 25% 'take up' target by the end of 202
Track new and existing cases through the CRM system and ensuring that the key steps in the customer journey are followed and delivered in a timely fashion through liaison with partners (including potential installers) and effective communication.
Liaise with project partners and other NEF staff to help facilitate the overall goals of the project and its smooth running including home energy surveyors, contractors / installers / suppliers, service managers and other stakeholders.
Adhere fully to NEF Quality Management Systems (QMS).
Support, assist and deputise for other members of the Foundation as workload and/or circumstances might require.
Other activities as agreed with Line Manager and as necessary to meet the needs of the project.

Person Specification

Ability to work with a broad range of members of the general public / households in a supportive and nonjudgmental way.
Experience of community and or customer engagement.
An enthusiastic approach and the ability to work both individually and as part of a team.
The ability to engage with people confidently and effectively; remotely, onetoone and in groups both written and verbal (including telephone)
Highly organised, with a methodical approach to projects and a keen eye for detail.
Current DBS check (or willingness to acquire one before starting the role).
Experience or a keen interest in energy saving, energy efficiency and renewable energy.
Ability and willingness to travel. Regular travel is a feature of the job throughout the year.
Ability to work independently and outside of office hours, by arrangement.
Familiarity with Microsoft Office Outlook, Excel, Word and Dynamics.
Possession of a full UK driving licence and use of a car with business insurance cover.

Desirable (not essential)