Head of Operations - Sevenoaks, United Kingdom - Mitie

Mitie

Verified Company

Sevenoaks, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview:

Reporting to the Regional Director for London and South, this role is pivotal in providing leadership to the Service Support Manager, Site Managers and Supervisors within your area.

Striving for the highest levels of Cleaning services to our Clients through leadership and customer focus.

In addition you will be expected to take on additional projects and be a lead for the South Region Cleaning Team.

Main Duties

To line manage an operational team including Service Support Managers, Site Managers, Day Supervisors, and subcontractors in delivery of the above
To take responsibility for national accounts ensuring regional and business unit compliance on all contractual elements
To drive a culture of highquality customer excellence including:
Embrace new systems and processes introduced by Mitie, acting as an ambassador to your team
Have a diplomatic approach to conflict resolution to both internal/ external stakeholders to deliver the best possible outcome
To ensure that Mitie reacts efficiently and effectively in line with SLA and KPI's
Focused to deliver bottom line profit whilst maintaining integrity of the operation and client relationship
Drive to increase top line revenue and grow share of wallet through existing customers
Identify trade events to be at the forefront of innovation and industry knowledge

What we are looking for:

Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.
Able to represent Mitie effectively at both internal and external meetings
Leads by example in all role activities
Good Commercial Acumen
Good leadership and management skills
Good communication skills
Excellent customer focus