Administration Leader - Newcastle upon Tyne, United Kingdom - NCFE

NCFE
NCFE
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview:

Contract:
Permanent

Location:
Hybrid / Quorum Business Park, Newcastle upon Tyne

This is a hybrid working role, so you'll need to be able to work from our Head Office twice a week**
Hours per week: 37

Salary:
Up to £30,371, depending on experience

About the role
We're excited to be looking for an
Administration Leader to join our
Assessment Delivery team.


The Assessment Delivery team is responsible for managing and maintaining the integrity of the assessment processes for all NCFE qualifications, both in-house and at our approved centres.

The Assessment Delivery team ensures external assessments are delivered in line with our policies and reliable results are issued to our learners upholding high standards of compliance with regulatory requirements.


How you'll make an impact:


  • Line management, including performance management, coaching, leadership and direction, of a team of Administrators
  • Overseeing the operations of the external assessment delivery and certification processes which are implemented by 3rd party suppliers (e.g., print, certification, secure couriers) and other external organisations (e.g. Standards and Testing Agency)
  • Providing recommendations to address any identified issues or improve processes, and providing root cause analysis on issues when required (specific to processes requirements)
  • Managing your own workload through accurate, efficient delivery of processes to ensure delivery of exceptional customer service along with meeting internal and external timescales (processes specific to role requirements)
  • Ensuring compliance with all regulatory requirements in the team, managing and minimising risk, escalate potential breaches and Adverse Effects notification in a timely manner and identify potential improvements and efficiency opportunities

We'd love to hear from you if you offer the following:

  • Experience of leadership or line management of others including coaching
  • Experience of managing resource
  • Strong communication skills including the ability to challenge, influence and negotiate
  • Strong planning and organising skills
  • Attention to detail, maintain high standards and ability to work with accurate details at all times
Feeling inspired? Read the full
Job Description **to find out more.


What will we offer you in return?
You'll have access to a fantastic range of benefits which support your personal development and wellbeing, including:

  • A minimum of 25 days annual leave, plus 8 bank holidays
  • An additional 3 days off during the Christmas closure
- £200 personal development allowance annually
- £400 towards any NCFE accredited qualifications annually

  • Two hours a month to spend on personal development
  • Free learning resources on our inhouse 'Learning to Grow' platform
  • A flexible and hybrid approach to working
  • Westfield Health Cash Plan worth up to the value of £63
  • Employee Assistance Programme including a 24/7 confidential help line and counselling sessions
  • Doctor Line same day appointments
  • Company Pension, employer's contribution up to 9% when you contribute 3%
  • Life Assurance (4 x basic salary)

Shape real change with an NCFE career


Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.


With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.


How to apply

Closing Date:
Friday 14 June 2024

Interview Date:
Tuesday 25 June 2024

Equality, Diversity and Inclusion (EDI) statement


We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.


We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity.

Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.

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