Practice Administrator - Leeds, United Kingdom - Clinicare Health Support Services LTD

Clinicare Health Support Services LTD

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Clinicare Health Support Services

Remuneration:
£20,475 raising to £21,450 per annum pending successful completion of 6 month probation.

Hours of work will be between 08:00 - 18:30, Monday to Friday.

PURPOSE OF THE JOB
To provide an effective administrative service to clinicians. Carrying out a variety of administrative tasks and being proactive in decision making.

To deliver a high quality and consistent Clinical Notes Summarising service for both practices within agreed procedures, standards and timescales.

Be responsible for accurately read coding incoming electronic and paper hospital correspondence as required.

To be well organised and provide excellent customer service for patients and clinical teams at all times.

To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively.

Additional duties as needed by line managers which are within the scope of this role.

Reporting into your line manager and giving regular updates on day to day issues.

DUTIES AND RESPONSIBILITIES
Book appointments for patients and cancel appointments where needed

Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services

Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate

Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the Care Navigation Template

Coding of incoming hospital correspondence both electronically and in paper format daily

Processing medical reports and copy records and liaising with insurance companies / solicitors / patients etc with queries relating to these

Collecting correspondence from in trays at Robin Lane and distributing as necessary

Frank Royal Mail post and take this to the post office daily as well as any recorded delivery items/parcels etc

Process patient deductions and prepare for collection by City Sprint

Process GP Links dealing with all amendments in and out, FP69 alerts, registration queries, medical record flag removals and deductions

Unpacking and recording new notes received into the practice

Processing electronic cards and prior notifications on Open Exeter (cervical screening)

Summarising new patients records to practice deadlines

Reviewing medical records to provide a comprehensive summary of the medical history

Follow practice protocol to summarise patient records and accurately assign codes to produce a succinct and relevant record onto the patients' summary

Triage unassigned tasks to the relevant department/person

Although you will carry out certain tasks for one practice in some cases you may be required to cover certain duties for both practices

Creating monthly invite letters for coils and implants (Robin Lane)

Forwarding death certificates and cremation forms to relevant authorities

Actioning GP2GP Tasks

Performing ad-hoc tasks from clinicians and other colleagues as they arise

Person Specification for Practice Administrator

EDUCATION, SKILLS, EXPERIENCE, OTHER APTITUDES

Read coding experience *desirable
Attention to detail and accuracy *essential
Professional verbal and written communication skills *essential
Efficient and accurate keyboard skills *desirable
Experience of working in a busy administrative Department *essential
Working and handling confidential/sensitive data
Ability to effectively organise allocated work activities, meet tight deadlines, working under pressure and using own initiative to complete tasks
Excellent attention to detail *essential
Competent in the use of PC based technologies including Microsoft Outlook and Microsoft Word *essential
Experience of using SystmOne *desirable
Able to multitask and use initiative in problem solving
Excellent command of spoken and written English
Ability to adhere to strict confidentiality policies
Ability to demonstrate flexibility and adaptability in a changing environment